Shipping policy
SHIPPING POLICY
Thank you for shopping with Modest Cotton House. We are a small Canadian business and appreciate your support.
WHERE WE SHIP
We currently ship orders within Canada.
We plan to expand shipping to additional countries in the future, InshaAllah.
PROCESSING TIME
Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or statutory holidays.
Once your order has been shipped, you will receive a shipping confirmation email. Tracking information will be provided when the selected shipping service includes tracking.
SHIPPING RATES
We currently offer a flat-rate shipping fee of $10 CAD for orders shipped within Canada. The shipping fee will be shown at checkout before you complete your purchase.
DELIVERY TIMES
Our standard shipping estimated delivery time is 3–10 business days from the date your order is shipped. Orders to remote or northern areas may take longer.
Delivery timeframes are estimates and are not guaranteed. Delays may occasionally occur due to the shipping carrier, weather, holidays, or other circumstances outside our control.
TRACKING
When your order is shipped with a tracking service, you will receive tracking information by email.
Please allow some time for tracking information to become active after your package has been handed to the shipping carrier.
SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before placing your order.
Modest Cotton House is not responsible for delays, additional shipping charges, or packages returned to us due to an incorrect or incomplete shipping address provided at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if you would like the order shipped again.
LOST, DELAYED OR STOLEN PACKAGES
If your package is delayed or appears to be lost, please contact us at modestcottonhouse@gmail.com. We will do our best to assist you and, when applicable, work with the shipping carrier to locate the package.
Once tracking confirms that a package has been delivered to the address provided at checkout, Modest Cotton House is not responsible for packages that are subsequently lost or stolen.
If you believe your package has been stolen after being marked as delivered, we recommend checking with household members, neighbours, and the delivery location and contacting the shipping carrier as soon as possible.
CHANGES TO SHIPPING INFORMATION
If you need to change your shipping address after placing an order, please contact us as soon as possible at modestcottonhouse@gmail.com.
We cannot guarantee that we will be able to change the address once an order has been processed or shipped.
CONTACT US
If you have any questions about your order or shipping, please contact us at:
modestcottonhouse@gmail.com
JazakAllahu Khairan for supporting our small business. 🤍