Privacy policy
Privacy Policy
Last updated: September 11, 2026
Modest Cotton House ("Modest Cotton House," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, shop with us, contact us, or otherwise interact with Modest Cotton House.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Contact and order information:
• Your name
• Email address
• Phone number, if provided
• Billing address
• Shipping address
• Order details and purchase history
• Information you provide when contacting us about an order or product
Payment information:
Payments made through our online store are processed by Shopify and/or applicable payment providers. We do not directly store your full credit card number.
Account information:
If you create a customer account, we may collect information associated with your account, such as your email address and account details.
Communications:
When you contact us, including by email or through our website contact form, we may collect the information you provide, including your name, email address, order number, and the contents of your message.
Website and device information:
When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages viewed, and information about how you interact with our website.
Cookies and similar technologies may also be used to help our website function, understand website activity, and improve your shopping experience.
2. How We Use Your Personal Information
We may use your personal information to:
• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and shipping updates
• Respond to questions, requests, and customer-service inquiries
• Process returns, refunds, and other order-related requests
• Maintain and improve our website, products, and services
• Help protect our website and customers from fraud, unauthorized activity, or security threats
• Comply with applicable legal and regulatory requirements
• Send promotional emails and updates when you have chosen to receive them
We only collect and use personal information for purposes that are reasonable and appropriate for operating our business and providing our services.
3. Marketing Communications
If you choose to subscribe to our email list, we may use your email address to send you information about Modest Cotton House, including new products, special offers, early access, and other updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
Even if you unsubscribe from marketing communications, we may still send you necessary non-promotional communications relating to your orders, purchases, or customer-service requests.
4. How We Share Your Personal Information
We may share personal information with service providers that help us operate Modest Cotton House and fulfill orders.
These may include:
• Shopify, which hosts and operates our online store
• Payment processors and financial service providers that process payments
• Shipping and delivery providers, including Canada Post
• Technology, website, email, and customer-service providers
• Other service providers that assist us in operating our business
These service providers may only use personal information as necessary to provide services to us or as otherwise permitted or required by law.
We may also disclose personal information when required by law, legal process, or governmental authority, or when reasonably necessary to protect our rights, customers, website, or business.
We do not sell your personal information.
5. Shopify
Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our website, process orders, and provide our online shopping experience.
Information you provide through our store may be processed by Shopify and other service providers involved in operating our store.
Shopify may collect and process information about your use of our website in accordance with Shopify's own privacy policies and terms.
You can learn more about how Shopify handles personal information through Shopify's privacy policy.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help provide essential website functions, remember preferences, understand how visitors use our website, and improve our services.
Some cookies may be placed by Shopify or third-party services used to operate or improve our website.
You can adjust certain cookie settings through your browser. Disabling some cookies may affect how certain parts of our website function.
7. Protecting Your Information
We take reasonable measures to protect personal information against unauthorized access, use, disclosure, loss, or misuse.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer service, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, we take reasonable steps to securely dispose of or de-identify it.
9. Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate or incomplete information, subject to applicable law.
To make a privacy-related request, please contact us at:
modestcottonhouse@gmail.com
We may need to verify your identity before responding to certain requests.
10. Privacy Questions and Complaints
If you have questions or concerns about how Modest Cotton House handles your personal information, or if you would like to make a privacy-related request or complaint, please contact us at:
modestcottonhouse@gmail.com
We will review and respond to privacy inquiries in a reasonable manner and in accordance with applicable privacy laws.
11. Children's Privacy
Our website is intended for general consumers and is not directed specifically toward children.
We do not knowingly collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
modestcottonhouse@gmail.com
12. Third-Party Websites
Our website may contain links to third-party websites or services, including social media platforms.
If you visit a third-party website, that website's privacy policy and terms will apply to your use of that website.
We are not responsible for the privacy practices, security, or content of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us at:
Modest Cotton House
Email: modestcottonhouse@gmail.com
JazakAllahu Khairan for supporting our small business.